What is the cancellation policy?

In the event you must cancel your reservation, notice needs to be received by the leasing agent at least 60 days prior to the start date of the Rental Term in order to refund the monies deposited. However, if cancellation occurs within this timeframe, a refund of the monies can only be refunded based on the leasing agents ability to find a new tenant to rent the premises during the rental term.


What is due at the time of reservation?

The security deposit is required in order to confirm and hold the reservaiton. However, if the reservation start date falls within our 60 day cancellation window, the full balance is required upon making the reservation.


What credit cards do we accept?

We accept all major credit cards including Visa, Mastercard and Discover and we also accept personal checks as well.


Where do we pick up the keys, etc?

Please call regarding check-in procedures.


How do I pick up my keys when the office is closed?


Please call the leasing office.

If you should be arriving after hours at Mission Hills, we can make the necessary arrangements by placing a lock box at the property and have the additional items inside for you.


What “amenities” are included in our condo/home upon check in?

A starter set of supplies is provided for you at the property, including toilet paper, tissues, trash bags, dish soap and detergent, laundry detergent, as well as travel size shampoo, conditioner, lotion and bar soap. Once these items are used up, it is the guests resposibility to purchase any additional items they may require during their stay.


Is daily maid service included in our rental?

Daily maid service is available upon request at an additional hourly charge. For necessary arrangements, please speak with the leasing agent to schedule the requested services.


How far are the condos/houses from the Rancho Las Palmas Resort?

The condos at Rancho Las Palmas Country Club are located next door to the resort in the Country Club. They can vary in distance from a 5 min. walk to a little over a mile, depending on the particular property.

The Mission Hills properties are located at Mission Hills Country Club, which is approximately 6 miles from the Rancho Las Palmas Resort & Spa.


Are golf cars available with the rental?

Unfortunately, we are unable to rent golf cars because of insurance and liability issues. However, they are available for rent through local services such as Advantage Golf Cars - 760-328-2278.


Are we allowed to use Splashtopia?

By leasing one of the properties in our program, you do have access to the Rancho Las Palmas Resort amenities including the pools and Splashtopia.

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